What to do first
Is anyone in danger?
Call 000 for fallen lines, sparking, fire or shocks.
Street or just your home?
If neighbours have power, see power out in your house.
Check the outage map
Use the links in the table below to see known outages and restoration times.
Report it
If your outage is not shown, call the faults line or report it online.
Faults lines for every network
| Network | State | Faults and outages | Online |
|---|---|---|---|
| AusgridSydney, the Central Coast and the Hunter | NSW | 13 13 88 | Outages |
| Endeavour EnergyGreater Western Sydney, the Blue Mountains, the Southern Highlands, the Illawarra and the NSW South Coast | NSW | 131 003 | Outages |
| Essential EnergyRegional and rural NSW, with parts of southern Queensland | NSW | 13 20 80 | Outages |
| EnergexSouth-east Queensland | QLD | 13 62 62Fallen lines 13 19 62 | Outages |
| Ergon Energy NetworkRegional Queensland, outside the south-east | QLD | 13 22 96Fallen lines 13 16 70 | Outages |
| SA Power NetworksAll of South Australia's grid-connected homes and businesses | SA | 13 13 66 | Outages |
| CitiPowerMelbourne's CBD and inner suburbs | VIC | 13 12 80 | Outages |
| PowercorMelbourne's western suburbs and western and central Victoria | VIC | 13 24 12 | Outages |
| United EnergyMelbourne's south-east and the Mornington Peninsula | VIC | 132 099 | Outages |
| AusNetMelbourne's outer east and north, and eastern and north-eastern Victoria | VIC | 13 17 99 | Outages |
| JemenaMelbourne's north-west | VIC | 131 626 | Outages |
| EvoenergyThe Australian Capital Territory | ACT | 13 10 93 | Outages |
| TasNetworksAll of Tasmania | TAS | 132 004 | Outages |
| Western PowerPerth and the south-west of Western Australia | WA | 13 13 51 | Outages |
| Horizon PowerRegional and remote Western Australia outside the south-west | WA | 13 23 51 | Outages |
| Power and Water CorporationThe Northern Territory's regulated networks | NT | 1800 245 092Fallen lines 1800 245 090 | Outages |
Outages by state
Why the power goes out
Most outages start on the local network: storms, trees and branches on lines, lightning, animals, vehicles hitting poles, and equipment failing with age. Planned outages for maintenance made up about 99 minutes of the average customer's time without power in 2023-24, according to the AER, while major storms accounted for far more.
Much rarer are outages caused by a shortage of supply across the grid, when AEMO orders load shedding. For the full figures see network reliability.
Long or repeated outages
You may be entitled to a payment or able to claim for damage. See power outage compensation.
Common questions
Your electricity distribution network, not your retailer. Its faults number is on your bill and in the table on this page. Call 000 first if anyone is in danger.
Every network publishes current outages online, most on a live map with the cause and an estimated restoration time. Find your network in the table on this page.
It varies widely. In 2023-24 the average customer in the national market had 1.58 interruptions totalling 393.8 minutes, according to the AER, but a single storm can cut power for days in hard-hit areas.
In several states, networks make guaranteed service level payments for very long or frequent outages, and you may be able to claim for damage caused by network faults. See our guide to power outage compensation.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.