Power Outages in WA: Western Power and Horizon Power Lines

Who to call in Western Australia

Western Power runs the network in Perth and the south-west, while Synergy sends the bills. For an outage or emergency, call Western Power on 13 13 51, not Synergy.

Horizon Power supplies regional and remote WA, from Esperance to Kununurra. It is both network and retailer, and publishes a live list of current and scheduled outages by town.

WA is outside the national electricity market and its rules. Western Power and Horizon Power publish their own information on planned outages and the notice they give.

Faults numbers and outage maps

Network profiles: Western Power and Horizon Power.

What to do in an outage

1. 01

   Check for danger

   Fallen or sparking lines: stay well back and call 000. See fallen powerline safety.

2. 02

   Street or just you?

   If neighbours have power, check your switchboard. See power out in your house.

3. 03

   Check the outage map

   Your network lists known outages with an estimated restoration time.

4. 04

   Report it if not listed

   Call the faults line above or report online.

5. 05

   Keep food safe

   Keep the fridge and freezer closed. See the blackout checklist.

Your rights during outages

Western Australia sets its own rules for planned outage notice and service standards. Your network explains the notice it gives on its website. If you rely on life support equipment, register it with your retailer.

Common questions