Who to call in Tasmania
TasNetworks runs Tasmania's electricity network. Aurora Energy and other retailers send the bills, but only TasNetworks can fix a fault or restore supply.
TasNetworks publishes an interactive map of current outages. If yours is not shown, report it online. For electrical emergencies such as shocks, sparking or fallen lines, call 132 004, and 000 if anyone is in danger.
Tasmania applies the National Energy Retail Rules with a local change: very short planned interruptions, under 15 minutes, do not need the usual four business days' notice.
Faults numbers and outage maps
TasNetworks
Electrical emergencies, 24/7
132 004tasnetworks.com.au/Power-outages/Current-power-outages
Network profiles: TasNetworks.
What to do in an outage
Check for danger
Fallen or sparking lines: stay well back and call 000. See fallen powerline safety.
Street or just you?
If neighbours have power, check your switchboard. See power out in your house.
Check the outage map
Your network lists known outages with an estimated restoration time.
Report it if not listed
Call the faults line above or report online.
Keep food safe
Keep the fridge and freezer closed. See the blackout checklist.
Your rights during outages
In Tasmania, networks must give at least four business days' notice of planned outages under the National Energy Retail Rules, and written notice to registered life support customers. Planned interruptions shorter than 15 minutes are exempt from the notice requirement in this state. See planned outages.
Compensation
Long or repeated outages may qualify for a payment, and you may be able to claim for damage caused by a network fault. See power outage compensation.
Common questions
No. Aurora is a retailer. Call or report to TasNetworks, which owns the network. Its emergency line is 132 004.
Yes. TasNetworks publishes current power outages on an interactive map on its website.
At least four business days for most planned work, under the National Energy Retail Rules. Very short interruptions under 15 minutes are exempt in Tasmania.
TasNetworks has a page for making a claim or requesting an insurance letter after an outage or damage. It also publishes its power supply guarantee, which sets out payments for some long or frequent outages.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.