About Energex
Energex connects about 1.6 million customers and is part of Energy Queensland, the state-owned company that also runs Ergon Energy. Queensland kept its networks in public hands when NSW, Victoria and South Australia sold or leased theirs.
Energex has two emergency numbers: one for power outages and a separate one for fallen powerlines and electric shocks. Use the second if anyone could be in danger, and call 000 if someone is hurt.
In south-east Queensland, retailers compete for customers, and the Energex network charges are one part of the Default Market Offer the AER sets for the region.
Owner: Part of Energy Queensland, which is owned by the Queensland Government.
Energex in numbers
| Customers | 1,618,370 |
|---|---|
| Residential customers | 1,455,890 |
| Line length | 56,798 km |
| Overhead | 35,080 km |
| Underground | 21,718 km (38%) |
| Customers per km of line | 28.5 |
| Regulatory asset base | $15.0 billion |
| Homes on cost-reflective network tariffs | 45.1% (2024) |
| Regulatory period | 2025-30 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
Energex power outages and faults
Check Energex's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
For planned work, Energex must give you at least four business days' notice under the National Energy Retail Rules, and written notice if you are registered for life support. See planned outages.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call Energex. See fallen powerline safety.
More on outages in Queensland: power outages in Queensland and compensation for long outages.
What Energex means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the Default Market Offer for the Energex area in 2026-27, the price is 27.97c per kWh and $1.92 a day, about $1,820 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was GloBird Energy's GLOHOME Residential (Flat Rate)-Energex, at about $1,327 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Places on the Energex network
City guides with local bills, solar output and installation numbers: Brisbane, Gold Coast, Sunshine Coast.
Connecting solar on the Energex network
Energex's basic connection allows solar exports of up to 5 kW per phase. Its dynamic connection option raises that to as much as 10 kW per phase when the local network has room, using a compatible internet-connected inverter, with a minimum of 1.5 kW available when exports have to be reduced.
Energex approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about Energex
13 62 62 (power outages, 24/7). For fallen powerlines or dangerous situations, call 13 19 62. Call 000 first if anyone is in danger.
No. Energex owns and runs the network. Your retailer sends the bill and sets your plan, and pays Energex to deliver the power. Call Energex about outages and faults, and your retailer about bills.
Part of Energy Queensland, which is owned by the Queensland Government.
About 1,618,370, of which 1,455,890 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.