Power Outages in the NT: How to Contact Power and Water Fast

Who to call in Northern Territory

Power and Water runs the NT's regulated networks: Darwin and Katherine on one system, and Alice Springs and Tennant Creek on their own. Jacana Energy, which supplies most homes, cannot restore power.

For a fault or outage, check Power and Water's current outages page first, then call 1800 245 092, which is staffed around the clock. For a life-threatening situation, such as a powerline on the ground, call 000 or the emergency line, 1800 245 090. Remote communities have their own number, 1800 245 091.

Cyclone season, from November to April, brings the biggest outages in the Top End. The NT Government publishes advice on preparing your home and keeping food safe during long outages.

Faults numbers and outage maps

Network profiles: Power and Water Corporation.

What to do in an outage

1. 01

   Check for danger

   Fallen or sparking lines: stay well back and call 000. See fallen powerline safety.

2. 02

   Street or just you?

   If neighbours have power, check your switchboard. See power out in your house.

3. 03

   Check the outage map

   Your network lists known outages with an estimated restoration time.

4. 04

   Report it if not listed

   Call the faults line above or report online.

5. 05

   Keep food safe

   Keep the fridge and freezer closed. See the blackout checklist.

Your rights during outages

Northern Territory sets its own rules for planned outage notice and service standards. Your network explains the notice it gives on its website. If you rely on life support equipment, register it with your retailer.

Common questions