About CitiPower
CitiPower has about 351,000 customers on just 4,600 kilometres of line, about half of it underground. A compact, dense network costs less per customer to run, which is why CitiPower usually has the lowest regulated electricity prices of any network in the national market.
It shares owners, management and many systems with Powercor. Both are part of Victoria Power Networks, which is 51% owned by CK Infrastructure Holdings and Power Assets Holdings and 49% by Spark Infrastructure.
A new five-year regulatory period began on 1 July 2026. The AER's final decision for Victoria's networks estimated that the distribution part of residential bills would fall on average across the period.
Owner: Part of Victoria Power Networks, 51% owned by CK Infrastructure Holdings and Power Assets Holdings, and 49% by Spark Infrastructure, which is owned by KKR, the Ontario Teachers' Pension Plan and PSP Investments.
CitiPower in numbers
| Customers | 350,648 |
|---|---|
| Residential customers | 289,645 |
| Line length | 4,596 km |
| Overhead | 2,259 km |
| Underground | 2,337 km (51%) |
| Customers per km of line | 76.3 |
| Regulatory asset base | $2.1 billion |
| Homes on cost-reflective network tariffs | 18.6% (2024) |
| Regulatory period | 2026-31 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
CitiPower power outages and faults
Check CitiPower's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call CitiPower. See fallen powerline safety.
More on outages in Victoria: power outages in Victoria and compensation for long outages.
What CitiPower means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the Victorian Default Offer for the CitiPower area in 2026-27, the price is 25.96c per kWh and $1.21 a day, about $1,481 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was 1st Energy's 1st Emerald, Residential - Anytime, at about $1,123 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Places on the CitiPower network
City guides with local bills, solar output and installation numbers: Melbourne.
Connecting solar on the CitiPower network
CitiPower approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about CitiPower
13 12 80 (faults and emergencies, 24/7). Call 000 first if anyone is in danger.
No. CitiPower owns and runs the network. Your retailer sends the bill and sets your plan, and pays CitiPower to deliver the power. Call CitiPower about outages and faults, and your retailer about bills.
Part of Victoria Power Networks, 51% owned by CK Infrastructure Holdings and Power Assets Holdings, and 49% by Spark Infrastructure, which is owned by KKR, the Ontario Teachers' Pension Plan and PSP Investments.
About 350,648, of which 289,645 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.