About Ergon Energy Network
Two businesses share the Ergon name. Ergon Energy Network owns the poles and wires, and Ergon Energy Queensland is the retailer that supplies most regional homes at prices set by the Queensland Competition Authority. Both are part of the state-owned Energy Queensland.
The network has about 154,000 kilometres of line serving roughly 792,000 customers, so it covers vast distances with few customers per kilometre. Some remote communities are supplied by isolated systems that are not connected to the main grid.
Ergon has the highest share of homes on cost-reflective network tariffs of any Queensland network: about half of residential customers in 2024, according to the AER.
Owner: Part of Energy Queensland, which is owned by the Queensland Government.
Ergon in numbers
| Customers | 792,127 |
|---|---|
| Residential customers | 671,567 |
| Line length | 154,426 km |
| Overhead | 144,583 km |
| Underground | 9,843 km (6%) |
| Customers per km of line | 5.1 |
| Regulatory asset base | $14.6 billion |
| Homes on cost-reflective network tariffs | 49.6% (2024) |
| Regulatory period | 2025-30 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
Ergon power outages and faults
Check Ergon's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
For planned work, Ergon must give you at least four business days' notice under the National Energy Retail Rules, and written notice if you are registered for life support. See planned outages.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call Ergon. See fallen powerline safety.
More on outages in Queensland: power outages in Queensland and compensation for long outages.
What Ergon means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the regulated standing offer for the Ergon area in 2026-27, the price is 28.89c per kWh and $1.81 a day, about $1,815 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was Origin Energy's Origin Basic, at about $1,815 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Places on the Ergon network
City guides with local bills, solar output and installation numbers: Toowoomba, Townsville, Cairns, Mackay, Rockhampton, Bundaberg, Hervey Bay, Gladstone, Mount Isa.
Connecting solar on the Ergon network
Ergon approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about Ergon
13 22 96 (power outages, 24/7). For fallen powerlines or dangerous situations, call 13 16 70. Call 000 first if anyone is in danger.
No. Ergon Energy Network owns and runs the network. Your retailer sends the bill and sets your plan, and pays Ergon to deliver the power. Call Ergon about outages and faults, and your retailer about bills.
Part of Energy Queensland, which is owned by the Queensland Government.
About 792,127, of which 671,567 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.