About Evoenergy
Evoenergy is the network business of ActewAGL Distribution, part of the ActewAGL joint venture. ActewAGL Retail is a separate business that sells electricity. The network now trades as Evoenergy so the two are easier to tell apart.
More than half of Evoenergy's 5,800 kilometres of line is underground, one of the highest shares in the country, because many Canberra suburbs were built with underground supply from the start.
Evoenergy has the highest share of homes on cost-reflective network tariffs of any network in the national market, at about 53% in 2024, according to the AER.
Owner: The poles and wires business of ActewAGL Distribution, part of the ActewAGL joint venture.
Evoenergy in numbers
| Customers | 225,475 |
|---|---|
| Residential customers | 204,629 |
| Line length | 5,816 km |
| Overhead | 2,411 km |
| Underground | 3,405 km (59%) |
| Customers per km of line | 38.8 |
| Regulatory asset base | $1.1 billion |
| Homes on cost-reflective network tariffs | 52.6% (2024) |
| Regulatory period | 2024-29 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
Evoenergy power outages and faults
Check Evoenergy's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
For planned work, Evoenergy must give you at least four business days' notice under the National Energy Retail Rules, and written notice if you are registered for life support. See planned outages.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call Evoenergy. See fallen powerline safety.
More on outages in Australian Capital Territory: power outages in Australian Capital Territory and compensation for long outages.
What Evoenergy means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the regulated standing offer for the Evoenergy area in 2026-27, the price is 36.95c per kWh and $1.34 a day, about $1,968 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was Origin Energy's Origin Go Variable Ongoing, at about $1,513 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Connecting solar on the Evoenergy network
Evoenergy approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about Evoenergy
13 10 93 (electricity emergencies, faults and outages, 24/7). Call 000 first if anyone is in danger.
No. Evoenergy owns and runs the network. Your retailer sends the bill and sets your plan, and pays Evoenergy to deliver the power. Call Evoenergy about outages and faults, and your retailer about bills.
The poles and wires business of ActewAGL Distribution, part of the ActewAGL joint venture.
About 225,475, of which 204,629 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.