Who to call in Australian Capital Territory
Evoenergy owns and runs the poles and wires across the ACT. ActewAGL Retail, which supplies most Canberra homes, is a separate business and cannot restore power.
Evoenergy's electricity emergency line, 13 10 93, takes reports of faults, outages and emergencies 24 hours a day. It also publishes current outages on its website.
More than half of Evoenergy's network is underground, which helps keep outages down, but storms and hot summer days still cause interruptions. Planned outages need at least four business days' notice under the national retail rules.
Faults numbers and outage maps
Network profiles: Evoenergy.
What to do in an outage
Check for danger
Fallen or sparking lines: stay well back and call 000. See fallen powerline safety.
Street or just you?
If neighbours have power, check your switchboard. See power out in your house.
Check the outage map
Your network lists known outages with an estimated restoration time.
Report it if not listed
Call the faults line above or report online.
Keep food safe
Keep the fridge and freezer closed. See the blackout checklist.
Your rights during outages
In Australian Capital Territory, networks must give at least four business days' notice of planned outages under the National Energy Retail Rules, and written notice to registered life support customers. See planned outages.
Compensation
Long or repeated outages may qualify for a payment, and you may be able to claim for damage caused by a network fault. See power outage compensation.
Common questions
Evoenergy on 13 10 93, 24 hours a day. Call 000 if anyone is in danger.
No. Evoenergy is the network business of ActewAGL Distribution. ActewAGL Retail is a separate business that sells electricity and sends bills.
Evoenergy lists current outages on its website.
Check Evoenergy's current outages, report it on 13 10 93 if it is not listed, stay away from fallen lines and trees in contact with wires, and keep the fridge and freezer closed while you wait.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.