About Jemena
Jemena's electricity network has about 384,000 customers and 7,000 kilometres of line. Jemena also runs gas networks in other states, so make sure you use the electricity number below for a power fault.
Because the network is compact and suburban, its charges sit in the middle of the Victorian range. Prices in the Jemena area are compared with the Victorian Default Offer for the Jemena zone.
A new regulatory period for Jemena, and the other Victorian networks, began on 1 July 2026.
Owner: Privately owned.
Jemena in numbers
| Customers | 383,818 |
|---|---|
| Residential customers | 348,857 |
| Line length | 7,014 km |
| Overhead | 4,489 km |
| Underground | 2,525 km (36%) |
| Customers per km of line | 54.7 |
| Regulatory asset base | $1.9 billion |
| Homes on cost-reflective network tariffs | 19.7% (2024) |
| Regulatory period | 2026-31 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
Jemena power outages and faults
Check Jemena's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call Jemena. See fallen powerline safety.
More on outages in Victoria: power outages in Victoria and compensation for long outages.
What Jemena means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the Victorian Default Offer for the Jemena area in 2026-27, the price is 27.47c per kWh and $1.27 a day, about $1,563 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was 1st Energy's 1st Emerald, Residential - Anytime, at about $1,184 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Places on the Jemena network
City guides with local bills, solar output and installation numbers: Melbourne.
Connecting solar on the Jemena network
Jemena approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about Jemena
131 626 (electricity faults and emergencies, 24/7). Call 000 first if anyone is in danger.
No. Jemena owns and runs the network. Your retailer sends the bill and sets your plan, and pays Jemena to deliver the power. Call Jemena about outages and faults, and your retailer about bills.
Privately owned.
About 383,818, of which 348,857 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.