About United Energy
United Energy's area runs from the middle-ring suburbs around Glen Waverley and Moorabbin out to Frankston and the Mornington Peninsula. It has about 13,500 kilometres of line, around a quarter of it underground.
Its network charges are among the lowest in Victoria, close to CitiPower's, because its customers are relatively close together.
United Energy has the lowest share of homes on cost-reflective network tariffs of any network in the national market, at about 16% in 2024, according to the AER.
Owner: Privately owned.
United Energy in numbers
| Customers | 717,973 |
|---|---|
| Residential customers | 642,466 |
| Line length | 13,531 km |
| Overhead | 10,002 km |
| Underground | 3,529 km (26%) |
| Customers per km of line | 53.1 |
| Regulatory asset base | $2.8 billion |
| Homes on cost-reflective network tariffs | 15.8% (2024) |
| Regulatory period | 2026-31 |
Across all networks the AER regulates, the average is 14.5 customers per kilometre of line and 37.4% of homes on cost-reflective tariffs. Fewer customers per kilometre generally means higher costs per customer and longer outages. See network reliability.
United Energy power outages and faults
Check United Energy's current outages first. If your outage is not listed, report it by phone or online. If only your home is affected, check your switchboard: see power out in your house.
Fallen powerlines
Treat any fallen line as live. Stay well back, call 000 if anyone is in danger, then call United Energy. See fallen powerline safety.
More on outages in Victoria: power outages in Victoria and compensation for long outages.
What United Energy means for your bill
Network charges are built into your retailer's usage rate and daily supply charge. The AER found network charges were up to 46% of a residential bill in 2024. On the Victorian Default Offer for the United Energy area in 2026-27, the price is 27.35c per kWh and $1.19 a day, about $1,529 a year at 4,000 kWh.
Retailers compete in this network. As at 14 October 2026, the cheapest generally available flat-rate plan was Sumo's Sumo Sunrise Plus, at about $1,140 a year for 4,000 kWh. See the full ranking.
How network prices are decided: AER determinations and network charges explained.
Places on the United Energy network
City guides with local bills, solar output and installation numbers: Melbourne.
Connecting solar on the United Energy network
United Energy approves every new solar connection and sets the export limit for your address. Your installer applies on your behalf. Read about export limits, export charges and the emergency backstop before you buy.
Questions about United Energy
132 099 (faults and emergencies, 24/7). Call 000 first if anyone is in danger.
No. United Energy owns and runs the network. Your retailer sends the bill and sets your plan, and pays United Energy to deliver the power. Call United Energy about outages and faults, and your retailer about bills.
Privately owned.
About 717,973, of which 642,466 are homes, according to the AER as at 30 June 2024.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.