Jemena emergency and contact numbers
Jemena in numbers
| Network | Customers | Homes | Pipeline | Asset base |
|---|---|---|---|---|
| Jemena Gas Networks (NSW) | 1,535,290 | 1,500,653 | 26,549 km | $3.8 billion |
Gas prices on the Jemena network
| Retailer | Plan | Yearly cost | First rate | Supply |
|---|---|---|---|---|
| Sumo | Sumo Winter Saver | $838 | 3.16c/MJ | $0.67/day |
| Dodo Power & Gas | Real Deal | $859 | 4.76c/MJ | $0.42/day |
| GloBird Energy | FULLHOUSE Residential(Jemena)-Jemena Gas | $885 | 3.74c/MJ | $0.71/day |
| Alinta Energy | HomeDeal Smart - Gas | $930 | 4.62c/MJ | $0.58/day |
| CovaU | Freedom Residential Gas | $958 | 4.62c/MJ | $0.70/day |
Jemena does not sell gas to households. Retailers buy access to its pipes and set their own prices. The table shows the cheapest plans for one postcode on the network; prices differ between tariff zones. Other areas priced: Bathurst. See gas prices in the state.
Connecting, disconnecting and abolishing
New connections and permanent removals are arranged through your retailer, which books the work with Jemena. Under AEMC rules made in December 2025 and 2026, new gas connections and customer-requested abolishments in the networks the rules cover will carry upfront, cost-reflective charges as each network's next access arrangement starts. See disconnecting from gas.
Common questions
131 909. Call 000 first if anyone is in danger.
No. Jemena Gas Networks runs the pipes. You buy gas from a retailer, which bills you and pays Jemena for network access.
Jemena, owned by State Grid Corporation of China (60%) and Singapore Power (40%).
Sources
Network figures and owners come from the AER. Contact numbers come from the network or the state safety regulator. Last checked October 2026. Prices include GST unless we say otherwise.