Gas networks and leak numbers
Australian Gas Networks
Gas leaks and emergencies: VIC, SA, QLD, NSW
1800 427 532 (1800 GAS LEAK)agig.com.au/emergency-contacts
Multinet Gas Networks
Gas leaks and emergencies: VIC
132 691energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies
AusNet gas network
Gas leaks and emergencies: VIC
13 67 07energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies
Evoenergy gas network
Gas leaks and emergencies: ACT, NSW
ATCO Gas Australia
Gas leaks and emergencies: WA
13 13 52kleenheat.com.au/help/emergencies/how-do-i-report-a-gas-emergency
If you smell gas
Call 000 if anyone is in danger. Otherwise, turn off the gas at the meter if it is safe, put out flames, do not use electrical switches, open doors and windows, and call your network. See what to do in a gas leak.
Gas networks in numbers
| Network | Customers | Homes | Pipeline | Asset base |
|---|---|---|---|---|
| Jemena Gas Networks (NSW) | 1,535,290 | 1,500,653 | 26,549 km | $3.8 billion |
| Australian Gas Networks (VIC) | 762,771 | 738,681 | 12,558 km | $2.1 billion |
| Australian Gas Networks (SA) | 483,336 | 471,738 | 8,664 km | $2.0 billion |
| Multinet Gas Networks (VIC) | 723,323 | 706,670 | 10,077 km | $1.6 billion |
| AusNet Services (VIC) | 823,858 | 804,135 | 13,177 km | $2.0 billion |
| Evoenergy (ACT) | 153,498 | 150,492 | 4,806 km | $415 million |
Allgas in Queensland and Australian Gas Networks' Queensland network are not covered by the AER's full price regulation, and ATCO in WA is regulated by WA's Economic Regulation Authority.
Which network am I on?
- Jemena Gas Networks: Sydney, Newcastle, the Central Coast, Wollongong and many regional NSW towns, through its coastal, country and capital region networks.
- Australian Gas Networks: Northern and south-eastern Melbourne and northern and eastern Victoria; Adelaide and the SA networks at Mount Gambier, Port Pirie, Whyalla, the Riverland and Murray Bridge; northern Brisbane and the Northern and Wide Bay networks in Queensland; and Wagga Wagga, Albury and other southern NSW towns.
- Multinet Gas Networks: Inner and outer eastern Melbourne, the Yarra Ranges and South Gippsland.
- AusNet gas network: Western Melbourne and central and western Victoria, including Geelong, Ballarat and Bendigo.
- Evoenergy gas network: Canberra and the ACT, plus Queanbeyan and part of the NSW Shoalhaven.
- Allgas Energy: South of the Brisbane River, the Gold Coast, Toowoomba and Oakey, plus a small part of northern NSW.
- ATCO Gas Australia: Perth and Mandurah, Geraldton, Bunbury, Busselton and other towns in the Mid West and South West.
Your bill names your distributor and shows your meter number (the MIRN in most states).
Common questions
Your gas distributor, using the emergency number on your bill. Call 000 first if anyone is in danger.
The network owns and maintains the pipes and meter and responds to leaks and outages. The retailer sells you gas and sends the bill.
Jemena Gas Networks in NSW, with 1,535,290 customers in 2024, according to the AER.
Sources
Network figures come from the AER. Emergency numbers come from Energy Safe Victoria and each network. Last checked October 2026. Prices include GST unless we say otherwise.
- AER, State of the energy market 2025, chapter 5 data (gas distribution pipelines)
- Energy Safe Victoria, gas emergencies
- Australian Gas Infrastructure Group, emergency contacts
- Jemena, faults and emergencies
- Evoenergy, contact us
- Allgas, contact us
- Kleenheat, how to report a gas emergency (ATCO Gas 13 13 52)