AusNet emergency and contact numbers
AusNet gas network
Gas leaks and emergencies
13 67 07energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies
AusNet gas network
Gas supply faults
13 67 07energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies
AusNet in numbers
| Network | Customers | Homes | Pipeline | Asset base |
|---|---|---|---|---|
| AusNet Services (VIC) | 823,858 | 804,135 | 13,177 km | $2.0 billion |
Gas prices on the AusNet network
| Retailer | Plan | Yearly cost | First rate | Supply |
|---|---|---|---|---|
| GloBird Energy | GloBird FULLHOUSE Residential(Central)-AusNet Services (gas) | $1,511 | 2.30c/MJ | $0.99/day |
| CovaU | Super Saver Residential Gas Ausnet | $1,634 | 3.43c/MJ | $0.97/day |
| Dodo Power & Gas | Real Deal - AusNet Services Central 2 | $1,697 | 2.48c/MJ | $0.96/day |
| Momentum Energy | Home Comfort Gas Ausnet Central | $1,781 | 2.75c/MJ | $1.39/day |
| Tango Energy | Bonus Booster | $1,852 | 2.96c/MJ | $1.24/day |
AusNet does not sell gas to households. Retailers buy access to its pipes and set their own prices. The table shows the cheapest plans for one postcode on the network; prices differ between tariff zones. Other areas priced: Geelong, Ballarat. See gas prices in the state.
Connecting, disconnecting and abolishing
New connections and permanent removals are arranged through your retailer, which books the work with AusNet. Under AEMC rules made in December 2025 and 2026, new gas connections and customer-requested abolishments in the networks the rules cover will carry upfront, cost-reflective charges as each network's next access arrangement starts. See disconnecting from gas.
Common questions
13 67 07. Call 000 first if anyone is in danger.
No. AusNet gas network runs the pipes. You buy gas from a retailer, which bills you and pays AusNet for network access.
Australian Energy Holdings No 4 Pty Limited.
Sources
Network figures and owners come from the AER. Contact numbers come from the network or the state safety regulator. Last checked October 2026. Prices include GST unless we say otherwise.