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Gas safety

Smell Gas? What to Do and Who to Call About a Gas Leak Now

If you smell gas, act straight away. These are the steps to take and the emergency number for every gas network in Australia.

Checked against safety regulator and network sources, October 2026

What to do if you smell gas

  1. Turn off the gas

    At the meter for natural gas, or at the cylinder or tank for LPG, only if it is safe to do so.

  2. Remove ignition sources

    Put out any flames. Do not smoke, strike matches or operate electrical switches or devices.

  3. Ventilate

    Open doors and windows if you are inside, and keep people away from the area.

  4. Call your network

    Use the emergency number on your last gas bill. Your network responds to leaks, not your retailer.

These steps follow Energy Safe Victoria's advice.

Gas leak numbers by network

Jemena Gas Networks

Gas leaks: NSW

131 909jemena.com.au

Australian Gas Networks

Gas leaks: VIC, SA, QLD, NSW

1800 427 532 (1800 GAS LEAK)agig.com.au/emergency-contacts

Multinet Gas Networks

Gas leaks: VIC

132 691energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies

AusNet gas network

Gas leaks: VIC

13 67 07energysafe.vic.gov.au/community-safety/emergencies/gas-emergencies

Evoenergy gas network

Gas leaks: ACT, NSW

13 19 09evoenergy.com.au/about-us/contact-us

Allgas Energy

Gas leaks: QLD, NSW

1800 427 532allgas.com.au/contact-us/

ATCO Gas Australia

Gas leaks: WA

13 13 52kleenheat.com.au/help/emergencies/how-do-i-report-a-gas-emergency

Carbon monoxide

Faulty or poorly ventilated gas appliances can produce carbon monoxide, which has no smell. Headaches, dizziness or nausea that ease when you leave the house can be a warning sign. Get everyone outside, call 000, and do not use the appliance again until a licensed gasfitter has checked it. Regular servicing of gas heaters and a carbon monoxide alarm reduce the risk.

Know where your meter is

Find your gas meter and its shut-off valve now, so you can act quickly in an emergency.

Common questions

Your gas distribution network, using the emergency number on your bill, such as Jemena on 131 909 in NSW or Australian Gas Networks on 1800 427 532. Call 000 if anyone is in danger.

Yes, at the meter or cylinder, if it is safe to do so. Then remove ignition sources, ventilate and call your network.

No. Leaks are handled by the gas network that owns the pipes and meter. Leaks in your own pipes or appliances need a licensed gasfitter.

Sources

Safety steps come from Energy Safe Victoria. Emergency numbers come from each network or the state safety regulator. Last checked October 2026. Prices include GST unless we say otherwise.