About the Electricity Life Support Concession
The concession pays $1,063.30 a year for each oxygen concentrator and $712.07 a year for each kidney dialysis machine. It is calculated monthly and paid into your bank account each quarter, rather than credited to your bill.
It is tied to how the machine was supplied. Oxygen concentrators must come free through the Medical Aids Subsidy Scheme, and dialysis machines free through a Queensland Health hospital. Privately sourced machines and CPAP machines are not covered.
Registering as a life support household with your retailer is a separate step, and worth doing even if you do not qualify for the payment, because it means you are contacted about outages.
Who can get it
- Oxygen concentrator users: the machine is supplied free through the Medical Aids Subsidy Scheme, you have been assessed under its criteria, and you hold a Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance or Queensland Seniors Card.
- Kidney dialysis users: the home machine is supplied free through a Queensland Health hospital.
- Machines not supplied by the scheme or Queensland Health, and CPAP machines, are not eligible.
| Card or payment | Eligible |
|---|---|
| Pensioner Concession Card | Yes |
| Health Care Card | Yes |
| State Seniors Card | Yes |
How to apply
- Oxygen concentrator: the application form is sent to you within 14 working days of receiving the machine. Contact the Medical Aids Subsidy Scheme if it does not arrive.
- Kidney dialysis: the form comes from the renal unit at your Queensland Health hospital.
- Separately, register your address as a life support household with your electricity retailer.
How it is paid: Calculated monthly and paid quarterly into your bank account.
Contact: Queensland Concession Services, 13 QGOV (13 74 68). Official information.
Moving or switching retailer?
Concessions applied by your retailer do not always move with you. When you move house or switch, give your card details to the new retailer and check the next bill. See how to claim a concession.
Other energy help in Queensland
- Queensland Electricity Rebate: $399.47 a year.
- Reticulated Natural Gas Rebate: $96.45 a year.
- Home Energy Emergency Assistance Scheme: Up to $720 once every 2 years.
- Medical Cooling and Heating Electricity Concession Scheme: $522.09 a year.
- Supercharged Solar for Renters: Up to $3,500 per rental home.
See every program on our Queensland rebates page.
Common questions
$1,063.30 a year for each oxygen concentrator and $712.07 a year for each kidney dialysis machine, according to the Queensland Government.
No. The Queensland Government says CPAP machine users are not eligible for the Electricity Life Support Concession.
It is calculated monthly and paid quarterly into your nominated bank account.
Sources
Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.