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Electricity FAQ

Basic Plan Information Document: The Energy Plan Fact Sheet

Every electricity and gas plan has a standard fact sheet with its rates, fees and conditions. Here is what it shows and when you are entitled to one.

Checked against regulator sources, October 2026

What a BPID shows

  • The plan name, the retailer and the plan ID, a unique code from Energy Made Easy.
  • Usage rates and the daily supply charge, and how the retailer can change them.
  • Discounts, and the conditions attached to them.
  • Fees, the contract length and any benefit period.
  • A link to the Detailed Plan Information Document, with the full plan terms.

The rules set standard terms, too: a plan must say "supply charge", not standing charge, and "guaranteed discount", not unconditional discount, so plans can be compared line by line.

When you must be given one

Retailer obligations under the AER Retail Pricing Information Guidelines
How you are offered a planWhat the retailer must do
On a websiteShow a prominent link labelled "Basic Plan Information"
Online sign-upGive a link to the BPID as an early step
By phoneTell you it exists and send it within five business days on request
Door to doorHand you a BPID at the time
Advertising with pricesSay where the BPID can be found
Special or "save" plansTell you a BPID is available and provide it on request
AER, Retail Pricing Information Guidelines version 5.0.

A retailer cannot demand personal details before giving you the BPID, apart from what it needs to work out your network and meter type.

How to use it

  1. Get the BPID for each plan

    From the retailer's website or Energy Made Easy.

  2. Compare the charges

    Put each plan's supply charge and usage rate against your own yearly kWh. The bill calculator helps.

  3. Read the conditions

    Check discount conditions, the benefit period and fees.

  4. Quote the plan ID

    Use it when you call, so you sign up to exactly the plan you compared.

In Victoria

Victoria has its own rules under the Energy Retail Code of Practice. Plans are compared on Victorian Energy Compare.

Common questions

The standard fact sheet for an energy plan. It is generated by the AER's Energy Made Easy and shows the plan's rates, supply charge, discounts, fees, contract terms and plan ID in the same format for every retailer.

On the retailer's website, under a link labelled "Basic Plan Information", or on Energy Made Easy. Retailers must also send it within five business days if you ask.

The BPID is the short fact sheet. The Detailed Plan Information Document has the full plan details, and the BPID links to it.

Yes. When a plan is discussed by phone, the retailer must tell you the BPID exists and send it within five business days on request. Retention or save plans also have one.

A unique code Energy Made Easy gives every plan. Quote it when signing up to make sure you get the plan you compared.

Victoria sets its own information rules through the Essential Services Commission. Compare Victorian plans on Victorian Energy Compare.

Sources

Every rate on this page comes from the regulator or the regulated retailer. Last checked October 2026. Prices include GST unless we say otherwise.